Changing ERP twice without stopping the company
Two migrations completed with no interruption to the business.
- Context
- In a few years the company has gone through two major system changes: first the ERP upgrade and its move to the cloud, then the full replacement of the ERP and the IT infrastructure.
- Challenge
- To make each transition while keeping orders, invoicing, logistics and catalogue running, and preserving the history.
- Solution
- Organising the test team with all key users, gathering feedback and adjusting the system before each go-live.
- Full coordination as Key User and single point of contact between the company and its technology providers.
- Migration to a new ERP and a new cloud environment, keeping the old system available for historical queries.
- Rebuilding the whole structure of price lists and commercial terms in the new system.
- Handling the day-after issues: electronic orders, back orders, document delivery, carrier integration.
- Impact
- Two migrations completed with no interruption to the business; simpler technology relationships and a lower recurring infrastructure cost.
- Tools